NEW HIGH EDUCATION
Effective Date: 31 August 2026
Services: NHE AI Tutor and NHE Language Learner at newhigheducation.app
Website: newhigheducation.com
Contact: admin@newhigheducation.app | (+233) 500 390 326
1. Acceptance and Scope
These Terms govern your use of newhigheducation.com, NHE AI Tutor, NHE Language Learner, related portals, AI-assisted learning, generated audio, downloads, subscriptions, and support services provided by New High Education. By creating an account, submitting an application, or using a service, you agree to these Terms. Do not use the services if you do not agree.
2. About New High Education
New High Education, company number CS139872020, operates these services from 399 Asafoatse Omanie Street, Kaneshie, Accra, Ghana. Postal address: P. O. Box KN 799 Kaneshie-Accra, Ghana.
3. Eligibility and Accounts
The services are for authorised students, parents or guardians, teachers, administrators, Language Learners, and visitors. Users under the appropriate age of independent consent may need parent, guardian, school, or administrator involvement.
You must provide accurate registration information, protect your password, and notify us of suspected unauthorised access. Do not share accounts, impersonate others, create false accounts, bypass access controls, or use another person's information without permission. We may review applications and refuse, delay, suspend, or terminate access for inaccurate information, ineligibility, security risk, or breach of these Terms.
4. NHE AI Tutor
NHE AI Tutor provides educational support, including curriculum-related explanations, practice, and learning resources. It does not replace a teacher, official curriculum material, examination instructions, parent or guardian supervision, or professional advice. AI output may be incomplete, inaccurate, or unsuitable for a particular user and should be checked against trusted sources.
Use AI Tutor honestly. Do not use it to cheat, generate harmful or illegal content, bully or harass, impersonate others, or submit unnecessary sensitive personal information.
5. NHE Language Learner
NHE Language Learner provides language-learning support, including AI coaching, lesson and learning-path activity, generated audio, speech or pronunciation practice, vocabulary materials, placement activity, and downloadable resources.
Your selected learning language, explanation or native language, learner level, and learning goal help personalise the service. The learning language selected at registration may be locked for the relevant subscription. You are responsible for choosing it carefully and for ensuring that prompts, transcripts, and learning materials do not contain information you are not entitled to provide.
Speech-practice feedback is based on the text or transcript submitted for comparison and is educational guidance only. It is not a medical, diagnostic, professional speech-therapy, immigration, employment, or certification assessment.
6. Plans, Free Trial, Payment, and Usage
Language Learners may select a free seven-day trial or a paid Plus or Pro plan with a monthly, quarterly, or yearly cycle. Selecting a paid plan does not automatically add a trial. A paid plan may require registration approval and payment confirmation before access is activated.
Plan allowances are enforced to keep the service reliable. They apply to AI coaching, audio generation, speech or pronunciation scoring, and vocabulary downloads. The free trial has daily limits and paid plans have the stated monthly limits. Unused allowances do not roll over unless we state otherwise. We may refuse, limit, or suspend requests that exceed an allowance, are abusive, or threaten service security or reliability.
Fees and applicable payment instructions are presented during registration or renewal. Payments may be confirmed through approved Mobile Money or other authorised methods. Do not send PINs, passwords, full card details, or other private payment credentials to us. We may restrict access for unpaid, reversed, disputed, expired, incomplete, or fraudulent payments.
7. Refunds and Cancellations
Refund requests are assessed case by case. We may consider refunds for duplicate payments, payments made in error, or a failure by New High Education to activate a paid service. Refunds may not be available after material use of a digital service, where access was suspended for breach, or where the payment provider cannot reverse the transaction. Send refund requests to admin@newhigheducation.app with your account details, payment reference, date, amount, and reason.
8. Acceptable Use and Safeguarding
Use the services lawfully, respectfully, and for authorised educational purposes. Do not hack, reverse engineer, overload, introduce malware, scrape or collect personal data without permission, infringe intellectual-property rights, upload illegal or harmful material, or use the services for fraud, harassment, discrimination, sexual content involving minors, exploitation, grooming, threats, or violence.
We take child safeguarding seriously. We may act urgently, preserve evidence, restrict access, notify parents, schools, or appropriate authorities, and report serious concerns where necessary.
9. Teachers, Administrators, and Parents
Teachers and administrators must use access only for approved educational or administrative duties, protect confidential information, and never use learner data for personal, political, commercial, or unrelated purposes. Parents and guardians are responsible for supervising younger users where appropriate and helping protect their account details.
10. Content and Intellectual Property
You remain responsible for content you submit. You grant New High Education permission to process, store, transmit, and display it as needed to provide the service, generate requested AI or audio output, maintain records, protect the platform, and comply with law.
New High Education and its licensors own the platform, branding, systems, software, layouts, and materials unless stated otherwise. You may use content made available to you for personal learning only. Do not reproduce, sell, distribute, modify, or commercially exploit platform content without written permission.
11. Privacy and Third Parties
Our Privacy Policy, Data Protection Policy, and Cookie Policy apply to personal data and online technologies. We may use third-party hosting, authentication, AI, text-to-speech, storage, communications, analytics, security, and payment-related providers. We are not responsible for third-party services, websites, policies, outages, or delays outside our reasonable control.
12. Availability, Changes, Suspension, and Termination
We aim to keep the services available but do not guarantee uninterrupted, error-free, secure, or device-compatible operation. Maintenance, outages, external providers, internet failures, security incidents, and events outside our control may affect availability.
We may modify, suspend, replace, or discontinue features, plans, content, limits, or access requirements. We may suspend or terminate an account for breach, false information, failed verification, non-payment, misuse, security risk, child-safety concerns, or unlawful conduct. You may request a review by contacting us.
13. Disclaimers and Liability
The services are educational support. We do not guarantee specific grades, language proficiency, examination results, uninterrupted access, or that every AI-generated response, score, audio file, or resource will be correct or suitable for every purpose.
To the fullest extent permitted by law, New High Education is not liable for misuse, academic penalties, decisions made solely from AI output, network or device failure, third-party failure, or indirect or consequential loss. Nothing excludes liability that cannot lawfully be excluded.
14. Governing Law, Changes, and Contact
These Terms are governed by the laws of Ghana. Disputes should first be raised with New High Education in good faith and may then be referred to an appropriate Ghanaian court, regulator, tribunal, or dispute-resolution body.
We may update these Terms when our services, technology, plans, or legal requirements change. The updated version and effective date will be published here. For support or complaints, contact admin@newhigheducation.app or (+233) 500 390 326.